How can we help?

Patients

• Synectra Health is invite-only: your clinic or care practice creates your account and sends the invitation. If you have not received one, or your activation link has expired, ask your care team.
• Forgot your password or PIN? Use the "Forgot password?" or "Forgot PIN?" links on the app's sign-in and unlock screens.
• For app problems (sign-in trouble, something not loading, a suspected bug), email support@synectrahealth.com and include your clinic's name — never include health details in email.

Clinics and providers

• Providers sign in at app.synectrahealth.com.
• For workspace administration, onboarding, or partnership questions, email support@synectrahealth.com.

Privacy and data requests

Our Privacy Policy describes what Synectra Health collects and how it is protected. Depending on where you live, you may have rights to request access, correction, or deletion of personal information.

Request deletion of your data

• Email support@synectrahealth.com with the subject "Data deletion request" from the email address on your Synectra Health account.
• We will verify the request with you (and, for patient accounts, coordinate with your clinic) before acting on it.
• What is deleted: your account sign-in identity, profile details (including any profile photo), device push registrations, and notification preferences.
• What may be kept: health records created as part of your care (check-ins, care plans, messages with your care team, and uploaded files) are part of your clinic's medical record and are retained for as long as healthcare record-keeping laws require, then deleted.
• We confirm by email once the request has been completed.

Emergencies